Good Governance, Jail Wardens, Constituent Satisfaction, Cebu City Jail, NJMPTI 

This study aimed to assess the level of good governance and constituent satisfaction in Cebu City Jails, with the objective of developing an action plan duly aligned to the results of the study. The sample population included jail personnel, Persons Deprived of Liberty (PDL), their families, and service providers within the Cebu City Jails. Utilizing a quantitative-descriptive research design, data was collected through structured survey questionnaires which was pre-tested and validated. The findings revealed that both good governance and constituent satisfaction were rated positively by the different groups of stakeholders. Higher evaluation scores were observed among jail personnel and service providers. This indicates that interventions may be directed towards the other groups of participants particularly on the PDL and their families. This also entails internal improvements that are likely to be appreciated by these stakeholders. These results indicate a high level of effectiveness in governance and also highlight the need to sustain or maintain current practices.