EMERGENCY RESPONSE SYSTEM, PROGRAM REPLICATION 

The study determined the effectiveness of Davao City 911 during the last quarter
of 2016. Findings served as basis for a proposed action plan. It measured the level of
effectiveness in the following areas: design, mechanism, process, and inter-agency
collaboration and coordination as well as the challenges encountered in the
management and operation of the Davao City Central 911.
The researcher used the mixed method type, the quantitative-qualitative
combination. The collection of data included the use of survey questionnaire, focus-
group discussion (FGD), and key informant interview (KII). Mixed method was used for
conducting researchers that involved collecting, analyzing, and integrating quantitative
and qualitative research in a single study or a longitudinal program of inquiry.
The researcher used the descriptive design. The descriptive design answered
the what, where, and who in the study. In the study, it was the level of effectiveness of
the Davao City 911 in the areas of design, mechanism, process, and inter-agency
collaboration. It also answered the perceived problems in the implementation and
operation of Davao City 911.
The study was done at Davao City Central 911 during the last quarter of 2016
among the 400 respondents from the local government units, government, private, and
academic institutions. The researcher used frequency and percentage and mean as its
data treatments.
The level of effectiveness of the Davao City Central 911 Emergency Response
System has an overall mean of 3.98, which is rated effective.
The design of the Central 911 Emergency Response System has a grand mean
of 3.97, which is effective. The highest indicator shows that the Davao City Central 911
Emergency Response System follows the same standards based on US and Canada’s
911 systems having a mean of 4.00, which is effective. The lowest indicator shows that

there is a regular updating of the manual to ensure that the procedures for control are
followed with a mean score of 3.93, which is also effective.
The mechanism of the Davao City Central 911 Emergency Response System in
terms of mechanism has a grand mean of 3.97, which is effective. The highest indicator
shows that Central 911 Emergency Response System has up-to-date equipment
necessary for saving lives (X=4.01), which is rated effective. The lowest indicator
shows that there are extensive training programs for the central 911 Emergency
Response System personnel (X=3.92), which is rated effective.
The process of the Central 911 Emergency Response System has a grand mean
of 3.98, which is effective. The highest indicator shows that the Central 911 Emergency
Response System communications are handled effectively (X=4.04). The lowest
indicator shows that the Central 911 arrives on time (X=3.91), which is rated effective.
The level of effectiveness in terms of inter-agency collaboration and coordination has a
grand mean of 3.99, which is rated effective. There is a continual support from the
different agencies, local government units, private sectors, academe, the national and
international communities.
The inter-agency collaboration has a grand mean of 3.99, which is effective. The
highest indicator shows that there is continual support from the different sectors of the
City Government of Davao (X=4.02), which is rated effective. The lowest indicator
shows the communication centers are supported by big network companies for free
(X=3.92), which is also effective.
In terms of the management and operation of the Davao City Central 911
Emergency Response System, one of the challenges is the absence of the operating
manual. Despite its absence, the five components (i.e., police, EMS, USARY, K-9, and
fire auxiliaries) operate using the basic structure of Public Safety Answering Point
(PSAP). It acts as the coordinating and operating structure by referring to the 911
organizational structures. There is no specific operating manual pertaining to the
methodology in the protocol on specific response for EMS, etc. One of the examples is
when calling dispatch, there is no existing manual; it is just a simple dispatch operation.
It is patterned on the concept of PATROL 117 as an answer point or PSAP. Right now,
the Central 911 is still working with the E911, and the 911 manual is still for further
enhancements.
One of the problems encountered was the dynamic growth of the Central 911.
Mr. Jaldon said that it did not start perfectly as expected. It has grown but with
interventions. The protocols have changed2. Before, it was PSAP; now it is E911, or
the electronic 911. At present, protocols were developed for the EMS, the new medical
service, which is 911’s own EMS. The Central 911’s challenge pertaining to the manual
is that it cannot upgrade right away because of the hundreds of manuals that are
presently used by the different local government units. Every time Mr, Jaldon suggests
for an update, other manuals are also levelling up.